HB
Hayley B
1 reviews | Active since May 2019
02 Nov 2019, 09:47
Complain
Good day Have been having a, query regarding payment on my Edgar's account its a month today every week for the month of October 2019 I have been calling to get the query resolved Every time the consultants say they will get back to me and contact me as, They don't do as promised I am completely un hapoy with Ed on Customer service
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Replies (1)
Edcon's replyOfficial
02 Nov 2019, 15:56Dear Hayley,
Thank you for taking our call.
As promised please be advised your complaint is referred to senior management team at our regional credit office to liaise with Hollard in regards to your account protection plan claim.
The team will then revert to confirm the status of your claim as it shows that Hollard has already been acknowledged.
Final feedback will b communicated to you latest by Tuesday.
Here below is a reference number generated for this complaint:
***/GO
Kind Regards:
The Edcon Team
***
Thank you for taking our call.
As promised please be advised your complaint is referred to senior management team at our regional credit office to liaise with Hollard in regards to your account protection plan claim.
The team will then revert to confirm the status of your claim as it shows that Hollard has already been acknowledged.
Final feedback will b communicated to you latest by Tuesday.
Here below is a reference number generated for this complaint:
***/GO
Kind Regards:
The Edcon Team
***
Edcon's reply02 Nov 2019, 15:56
Official
Dear Hayley,
Thank you for taking our call.
As promised please be advised your complaint is referred to senior management team at our regional credit office to liaise with Hollard in regards to your account protection plan claim.
The team will then revert to confirm the status of your claim as it shows that Hollard has already been acknowledged.
Final feedback will b communicated to you latest by Tuesday.
Here below is a reference number generated for this complaint:
***/GO
Kind Regards:
The Edcon Team
***
Thank you for taking our call.
As promised please be advised your complaint is referred to senior management team at our regional credit office to liaise with Hollard in regards to your account protection plan claim.
The team will then revert to confirm the status of your claim as it shows that Hollard has already been acknowledged.
Final feedback will b communicated to you latest by Tuesday.
Here below is a reference number generated for this complaint:
***/GO
Kind Regards:
The Edcon Team
***