RC
Riaan C
1 reviews | Active since Mar 2009
12 Sept 2015, 11:14
CNA refuses to take back item
I bought a soviet tablet case for my 9.7\ tablet on the advice of a salesperson at the CNA store in The Grove. After using the cover I however realised that the cover was too big as my tablet fell out of it. CNA now refuses to refund me because I did not keep the original packaging.<br> <br> The advertising in this case was not truthful and I can prove it."
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Edcon's replyOfficial
14 Sept 2015, 09:34Hello rdc,
Thank you for bringing this mater to our attention. We do apologise for the inconvenience caused.
Please note that our terms and conditions do advise that when returning an item, the item must be returned in its original packaging.
However, kindly be advised that the matter has been forwarded to the stores management to look into and advise.
Feedback will then be provided to you.
The reference for your query is as follows: ***/GO
Thank you for your patience and continued support.
Kind regards,
Edcon customer experience team
***
Thank you for bringing this mater to our attention. We do apologise for the inconvenience caused.
Please note that our terms and conditions do advise that when returning an item, the item must be returned in its original packaging.
However, kindly be advised that the matter has been forwarded to the stores management to look into and advise.
Feedback will then be provided to you.
The reference for your query is as follows: ***/GO
Thank you for your patience and continued support.
Kind regards,
Edcon customer experience team
***
Edcon's reply14 Sept 2015, 09:34
Official
Hello rdc,
Thank you for bringing this mater to our attention. We do apologise for the inconvenience caused.
Please note that our terms and conditions do advise that when returning an item, the item must be returned in its original packaging.
However, kindly be advised that the matter has been forwarded to the stores management to look into and advise.
Feedback will then be provided to you.
The reference for your query is as follows: ***/GO
Thank you for your patience and continued support.
Kind regards,
Edcon customer experience team
***
Thank you for bringing this mater to our attention. We do apologise for the inconvenience caused.
Please note that our terms and conditions do advise that when returning an item, the item must be returned in its original packaging.
However, kindly be advised that the matter has been forwarded to the stores management to look into and advise.
Feedback will then be provided to you.
The reference for your query is as follows: ***/GO
Thank you for your patience and continued support.
Kind regards,
Edcon customer experience team
***