KS
KERRY S

1 reviews | Active since Dec 2015

18 Dec 2015, 12:33

CNA ONLINE POOR SERVICE

NOT IMPRESSED AT ALL. I ORDERED ONLINE AND MY KIDS WANTED WHAT THEY SAW, THE PARCEL ARRIVED WITH OTHER ITEMS OF SIMILAR NATURE BUT CLEARLY AND VISIBLY DIFFERENT AS FROM THE PICTURE ATTACHED. AND SHORT SUPPLY! I HAVE EMAILED NUMEROUSLY 24HRS HAVE COME AND GONE NO REPLY, I HAVE CALLED THE HOTLINE WITH NO JOY NOW 4 DAYS RUNNING, THE WRONG ITEMS WERE MEANT TO BE COLLECTED AND THE SHORT SUPPLY SENT. <br> I AM NOW WAITING YET AGAIN ON THE PHONE TO TRY SORT THIS OUT. OF WHICH THESE WERE MEANT AS XMAS GIFTS AND AT THIS RATE WILL NEVER RECIEVE THEM ON TIME.<br> WORST SERVICE I HAVE HAD!!! REGULARLY ORDER FROM BOARDMANS AND NEVER GET THIS SERVICE.<br> I REFUSE TO PAY ME EDGARS ACCOUNT THIS MONTH UNTIL THIS IS SORTED OUT AS IM NOT GETTING CHARGED FOR A SERVICE NOT RENDERED AND GOODS NOT RECIEVED THATS CHARGED!!!!!<br> PLEASE CNA IF YOU CANNOT DELIVER THE GOODS ADVERTISED ONLINE THEN DONT JUST SEND ANYTHING CALL AND ASK THE REASON WHY A CELL NUMBER IS LISTED.<br> TO END OFF AFTER HOLDING FOR SOME TIME ONE CLIENT SERVICE AGENT HAS FINALLY GOT THE BALL ROLLING ON THE WRONG RETURN ITEMS AND SOMTHING MAY HAPPEN AFTER A WEEK..JUST WHEN SHE SAID MANAGMENT WILL EMAIL YOU I HAVE DOUBTS ON THAT!!

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Replies (1)
Edcon
Edcon's reply18 Dec 2015, 14:54
Official
Hello KERRY SCHREIBER,

Please accept our sincere apologies for the lapse in service experienced.

We would like to confirm receipt of your notice in which you informed us that incorrect items were delivered and awaiting for collection . We truly regret this unintentional mistake on our part in regards to the delay in providing you with meaningful feedback confirming resolution to your query. You definitely deserve an explanation for what went wrong. Therefor we have escalated your query to our online management team to provide an explanation directly to you in confirming the status of your order and resolution point.

Please find below reference number for this query:
***/GO.
Thank you for your patience.

Should you need any further assistance, please do not hesitate to call on the number below.

Kind regards,
Customer Experience Team.
Call Centre: ***