AS
Anton S

1 reviews | Active since Jul 2011

08 Dec 2015, 19:49

CNA Online ****** me over

On Wednesday 2 December 2015, CNA online-only had a sale of goods. The website was visibly under an immense amount of strain, but I managed to grab a Xbox One 1TB Christmas special for R4,700.00. I proceeded to checkout my Xbox and entered all my details including my delivery address and my credit card details. <br> <br> When all my details were complete I pressed the Buy Now button signifying the completion of my purchase. At this point in time the CNA website indicated that CNA still had stock of the Xbox I had purchased and the fact that I had come to the checkout / purchase point was sufficient proof for me that I had my hands on this deal, fair and square. <br> <br> After I clicked Buy Now, the page got stuck on \Processing". This continued for some time until the page timed out. I checked by purchased item list and sure enough"

0
Replies (3)
Edcon
Edcon's reply10 Dec 2015, 13:51
Official
Hello itpta,


'At CNA online we do our very best to secure excellent exclusive deals for our customers. The Xbox One deal at R4799 offered customers a R2000 saving and it was in very high demand with our stocks being depleted throughout the day.

We are sorry that you were not one of the customers to get this amazing deal but please do continue to watch out for our deal rushes as we continue to source similar offers to make CNA the best place to shop online.

They are always sold on a first come, first served basis so we wish you the best of luck next time'

Please contact us on ***should you request any further assistance.


Kind regards,
Customer Experience Team.
Call Centre: ***
AS
Anton S's update18 Oct 2016, 13:28
Reviewer Update

CNA, a book shop originally, ironically needs to go back to school to sharpen their reading comprehension. Clearly your understanding on the issue is too shallow to ever solve this.

AS
Anton S's update22 Jul 2021, 14:25
Reviewer Update
How is business these days? Are we hurting yet?