CNA / Edcon Group Frustration

CNA Table View ( Cape Town ) has been offline since the 1st of Oct 2018 I made a payment on my Edgars Account at this store -- on the 1st of Oct -- Payment still not reflecting due to their Server that has crashed !! Edcon is harassing me with daily phone calls and mails to pay my overdue account . Have explained and mailed proof to Edcon , these have been sent via CNA Table View as well -- Finding the staff of the Edcon group very unfriendly and ill informed -- seems like no one knows how to handle this situation. How does a big group like CNA let a shop not operate properly due to a Server that has crashed ? Edcon has had the proof of payment for 2 days , and still I am being called and mailed to make payment ? Frustrated customer -- Sure that I am not the only one Firstly -- if you are offline due to a server crash , why take a payment in the first place ?