1 reviews | Active since Jan 2016
club vip charge
I was at Newcastle mall edgars store when I noted that I had a monthly charge (club VIP charge) of R60.the have been billing this amount on my account...and know very well that I never joined as such product with them....on the 5th January 2016 I logged a call with customer servicer around 12:00pm and I spoken with Thabo who promised to call me back but he never called or made a followup...on the 6 Jan I called customer service department and I was told that I did join the club VIP in store @ red square Randridge Mall...I asked them if they can provide me with the signed document that proves that I joined in store...and I also called the store Lerato and Mapule they confirmed that they have no signed documents to prove that I joined in store.....however the charge was cancelled but I'm still not happy at all .as I want all the monthly charges to be reversed back to my account...<br> Thapelo Mollo<br> ***
Thank you for bringing this matter to our attention. We have escalated your query to our accounts department to investigate with regards to your club fee, once we have received feedback further communication will be sent to you.
Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact our accounts department on ***.
Kind regards,
Edcon customer experience team,
***
Thank you for bringing this matter to our attention. We have escalated your query to our accounts department to investigate with regards to your club fee, once we have received feedback further communication will be sent to you.
Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact our accounts department on ***.
Kind regards,
Edcon customer experience team,
***