nN
ntutu N
1 reviews | Active since Aug 2015
14 Aug 2015, 09:05
Clear my name
I had an account with Edgars ,while i was paying my account good i lost ma job.Fortunately i got anather job and ive contact them cos i was willing to pay them ,they told me i must contact Mbd cos my account was handed over to them and i did that .Gave them my banking details to do the once off on the 20th dec 2014 and im happy they did that.But nw i am so sick and tired of edcon call centre they are so rude in a very bad way starting with consultants and their manegers everytime i call them the told me my account is paid up and there is nothing else they can do abwt that.....i called I.T.C and they told me my name is still with them cos i have no pay the account and i have proof of my payment pls help.
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Edcon's replyOfficial
14 Aug 2015, 11:31Hello ntutu.nkondlo,
Thank you for taking the time and discussing the concerns you have on your account. We can understand the frustrations this has caused you. As per our telephonic discussion we advised that there were at least 3 submissions (3 different days) to all credit bureaus including Transunion to advise them about updating your Edgars account profile. Two letters also were sent to you to confirm the current status of your account in relation to credit bureaus status.
We have forwarded the matter raised to Accounts department for further assistance and final feedback will be provided.
Your reference number is ***/GO.
If you ever need to speak to us, please call us on ***.
Kind Regards
Customer Experience Team
***
Thank you for taking the time and discussing the concerns you have on your account. We can understand the frustrations this has caused you. As per our telephonic discussion we advised that there were at least 3 submissions (3 different days) to all credit bureaus including Transunion to advise them about updating your Edgars account profile. Two letters also were sent to you to confirm the current status of your account in relation to credit bureaus status.
We have forwarded the matter raised to Accounts department for further assistance and final feedback will be provided.
Your reference number is ***/GO.
If you ever need to speak to us, please call us on ***.
Kind Regards
Customer Experience Team
***
Edcon's reply14 Aug 2015, 11:31
Official
Hello ntutu.nkondlo,
Thank you for taking the time and discussing the concerns you have on your account. We can understand the frustrations this has caused you. As per our telephonic discussion we advised that there were at least 3 submissions (3 different days) to all credit bureaus including Transunion to advise them about updating your Edgars account profile. Two letters also were sent to you to confirm the current status of your account in relation to credit bureaus status.
We have forwarded the matter raised to Accounts department for further assistance and final feedback will be provided.
Your reference number is ***/GO.
If you ever need to speak to us, please call us on ***.
Kind Regards
Customer Experience Team
***
Thank you for taking the time and discussing the concerns you have on your account. We can understand the frustrations this has caused you. As per our telephonic discussion we advised that there were at least 3 submissions (3 different days) to all credit bureaus including Transunion to advise them about updating your Edgars account profile. Two letters also were sent to you to confirm the current status of your account in relation to credit bureaus status.
We have forwarded the matter raised to Accounts department for further assistance and final feedback will be provided.
Your reference number is ***/GO.
If you ever need to speak to us, please call us on ***.
Kind Regards
Customer Experience Team
***