Claims department Horrific SERVICE

<p>I submited a claim in Dec for Home Protect, my ceiling fell as the roof was leaking, since then I've been sent from pillar to post, I'm a pensioner with no vehicle, and have trouble walking long distances, but through the incompetance of the employees, I was sent all over Johannesburg and I'm using taxis. I took out this policy through Jet and it's under written by Hollard. The experice has been dreadful (for a lack of a better word) In January, Jet sent me to Hollard offices in Ghandi square, when I got there I was sent back to Jet, I've been going back and fourth, as somehow the 2 companies do not communicate and no one seems to know what's going on. Eventually I was told to call Edcon Claims department, I've since received a claim number, and still waiting for someone to come and asses my house, everytime I call I'm being told the same excuse and being sent from one consultant to another. Never have I received such service. When it comes to me making payment for this policy, the money is debited hassle free, but now that I need to claim, seems like no one knows what I'm talking about. The service level is Hideous to say the least. I woild advice anyone never ever take out a policy with you guys, as I've had the first hand experience and it is HORRIFIC</p>