1 reviews | Active since May 2017
CLAIM NIGHTMARE
<p>I have been trying to claim for my ****** Cell phone now for 3 weeks. In this time I have spoken to various staff memebers of Edgars and Edcon without success. Eventually I am told that I need to blacklist the second IMEI number on the dual SIM cell phone I purchased. Unfortuantely, as I did not have a SIM card in this IMEI slot I have been told that I cannot Blacklist this slot and I cannot claim from insurance as I cannot blacklist. </p> <p>Then to add insult to injury, Edcon deducted another premium from my account for an insurance on a cell phone I do not have as it WAS ****** AND I CANNOT CLAIM FOT THIS PHONE!!!!!!!!!!!!!</p>
We have escalated the complaint to the Edgars Benoni Lakeside mall management to address as our valued customer is not happy that there has been no proper update on the claim regarding the lost phone. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
We have escalated the complaint to the Edgars Benoni Lakeside mall management to address as our valued customer is not happy that there has been no proper update on the claim regarding the lost phone. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
We have escalated the complaint to the Edgars Benoni Lakeside mall management to address as our valued customer is not happy that there has been no proper update on the claim regarding the lost phone. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
We have escalated the complaint to the Edgars Benoni Lakeside mall management to address as our valued customer is not happy that there has been no proper update on the claim regarding the lost phone. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,