Charging Insurance i never took.

<p>Some years back in 2012 i bought a blackberry phone on account and NEVER took insurance on the phone at Edagars Sasolburg. my Jet edcon account remained active the whole time. in January 2016 i decided to pay off the account, which i did. so to the best of my knowledge i don't owe Edcon Jet stores. Later in August 2016 i drew my credit record and there it says i owe Edcon Jet stores R 291, Hee Banna! i went into the store on friday 26/08/16 to find out, the lady in the store put me on the phone with one of their consultants who identified himself as Sakhile Khumalo, he told me the reason why i have an owing balance was because of the insurance i took on the phone. i told him there and then i NEVER took an insurance on the Phone. he said he will escalate the matter for investigation and i will get feedback within 48 hrs. i have not heard anything since then and i still have listing on Credit bereau because of EDCON Jet stores. I want to know how soon can they clear my name. i need my record clean and i don't owe them anthing.</p> <p> </p> <p>even if i had taken insurance, it should have lapsed the day i defaulted. Sakhile Khumalo told me his name and the date of the call are used as reference number....."Really"!!!</p>