Charged for VIP fees??No statements???

I opened an account with Edgars, many people warned me not to do so due to the bad service, but I learned the hard way. I opened the account in May and made my first purchase in June. Too my disappointment I received no statement as to the payment owed to them so every month I just paid an amount of R100, when I finally received the first statement to see that there are charges being made to me for late payment and a VIP fee of 54.50 every month which I did not ask for? I went in to the branch to sort this out, spoke to several people that assured me this will be sorted out and the VIP amounts reversed. I spoke to multiple people then only to be told they have to call head office, then I was said to hold on the phone while they look for my \paperwork"which took ages. This was not sorted out and nobody phoned back. I still recieve sms's to tell me to pay. I regret opening this account with Edgars. How must you pay if you receive no statements and how do you just add charges on my account? I am not going to pay for something I did not ask for."""