nM
noreen M
1 reviews | Active since Aug 2011
03 May 2016, 10:25
CELLPHONE REPLACEMENT HELL!!!!!!
My cell phone got ****** on the 19th of April 2016 and I immediately reported it to the police and went in store (Jet Cresta) to report it to start the replacement process as I had been paying my cell phone insurance.. Today is the 3rd of May and no one is telling me anything from the store...I called them (the store) countless times but every time the phone is put down in my ears ...I managed to speak to a lady who told me finright is offline but why wasn't anyone telling me anything ...I asked to speak to a manager but was told he will not be able to help me so what should I do...I am a paying customer and I am stranded without a cell phone ........as soon as this is resolved I am definitely cancelling my account with edcon I am very angry for the poor customer service ...so tell me what I should do because I am at wits end
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Edcon's replyOfficial
03 May 2016, 13:40We attempted calling you yet again on the mobile number that you have provided, however you were unreachable. We have escalated the complaint to the Jet Cresta management to address as the cell insurance claim has been submitted in store . A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. . The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Edcon's reply03 May 2016, 13:40
Official
We attempted calling you yet again on the mobile number that you have provided, however you were unreachable. We have escalated the complaint to the Jet Cresta management to address as the cell insurance claim has been submitted in store . A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. . The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,