BT
Busisiwe T
1 reviews | Active since May 2015
06 May 2015, 09:19
Cellphone repair
I bought a cellphone at the Jet River-square branch on Three rivers at the beginning of March. It was a Nokia 105. The phone stopped working after 3 days, I took it back to Jet and they told me that because the phone had scratches they cannot replace, it has to go to repairs. I then had to taken in at Edgars stores at the same mall. Two weeks later I was called to pick up the phone, and that it was ready. On the day the phone was tested in the store and it was still not working. They said they need to take it back to repairs. Till this day I have not heard anything from them. When I call the Edgars branch I am put on hold forever.
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Replies (1)
Edcon's replyOfficial
11 May 2015, 16:50Hello busilebo,
This certainly sounds like an unpleasant experience you had in store and we can understand how inconvenient this was for you. Thank you for taking the time and addressing your service experience with us. As per our telephonically discussion, kindly note that we have escalated your concerns regarding your cell phone repairs to the relevant management team to investigate further and upon findings feedback will be reverted back to you..
Thank you for your business and we look forward to your continued support.
Your Reference number is: ***/GO
If you ever need to speak to us, please call us on ***.
Kind Regards
Customer Experience Team
***
This certainly sounds like an unpleasant experience you had in store and we can understand how inconvenient this was for you. Thank you for taking the time and addressing your service experience with us. As per our telephonically discussion, kindly note that we have escalated your concerns regarding your cell phone repairs to the relevant management team to investigate further and upon findings feedback will be reverted back to you..
Thank you for your business and we look forward to your continued support.
Your Reference number is: ***/GO
If you ever need to speak to us, please call us on ***.
Kind Regards
Customer Experience Team
***
Best regards,
Edcon's reply11 May 2015, 16:50
Official
Hello busilebo,
This certainly sounds like an unpleasant experience you had in store and we can understand how inconvenient this was for you. Thank you for taking the time and addressing your service experience with us. As per our telephonically discussion, kindly note that we have escalated your concerns regarding your cell phone repairs to the relevant management team to investigate further and upon findings feedback will be reverted back to you..
Thank you for your business and we look forward to your continued support.
Your Reference number is: ***/GO
If you ever need to speak to us, please call us on ***.
Kind Regards
Customer Experience Team
***
This certainly sounds like an unpleasant experience you had in store and we can understand how inconvenient this was for you. Thank you for taking the time and addressing your service experience with us. As per our telephonically discussion, kindly note that we have escalated your concerns regarding your cell phone repairs to the relevant management team to investigate further and upon findings feedback will be reverted back to you..
Thank you for your business and we look forward to your continued support.
Your Reference number is: ***/GO
If you ever need to speak to us, please call us on ***.
Kind Regards
Customer Experience Team
***
Best regards,