cellphone repair

Hi my name is Lwavela Poyo took my phone (Blackberry Z10 Vodacom) to Edgars Carlton Centre for repairs, i was told it would take at least 6 weeks to repair and to this day i have not recieved my phone. this has been a huge inconvenience for me. i Have had to go to Edgars for updates as there was no one communicating with me about the matter. i sent an email to client services and they did not bother to respond. The last time i went to Edgars they told me that my phone never reached vodacom repairs so the issue might have been with the courier services, its been over 3 months already and there is no sign as to whether i will be getting my phone back any time soon. I have been patient, my patience has run out.