cellphone insurance claim taking over a month

<p>I have a cellphone insurance with Edcon underwritten under Hollard, my phone got accidentally damaged , on the 26th of April I took the phone to Jet SunnyPark for them to do the insurance claim as i should, i have been making follow up , the branch have been contacting Hollard on ********** 748 to find out the progress on the claim, every time they call they are told that my phone is in repairs, i contacted them myself today, firstly you hold the phone for a long time, i alluded to the Abea the lady i spoke to that i might run out of airtime because i have been on a phone queue for long, she also said my phone is still in reapairs and said should hold the phone , i was kept on hold until my airtime ran out,</p> <p>My concern here is that how can it take so long for them to get my phone repaired, what is their turn around time for the claim, if they cant fix my phone why are they not replacing, I find their service being very bad, my phone cut off after holding for a long time that dont even bother phoning me back, all i want now is to get the claim approved, i cannot wait any longer , i pay premiums in time, but the service i m getting is very very bad.</p>