Cellphone insurance claim complaint

I purchased a Samsung grand neo plus(black in color) for which I agreed for the cellphone to be insured through Edgars cellphone insurance, for which I purchased for my daughter. The cellphone was recently ****** from my daughter and are in the unfortunate position of not being able to claim from the edgars store or write a case at the police station with matching details of the cellphone, because under the edgars cellphone description of the phone states that the phone is a Samsung S4mini, which is not the case. <br> I have been to Edgars for the past week trying to rectify this so that I can make an insurance claim, and have called the insurance line numerous time and there has been no answer during business hours. <br> I am very hurt by this situation, as I pay monthly for the insurance, and can this be rectified based on the purchase which I made on my Edgars account partly and the correct details of the phone be linked to the serial number, so that I can claim from insurance and go to the police station. This has been an inconvenience, and a cellphone is required urgently.