Cellphone insurance claim

Hellopeter My name is prudence and I have a problem with Edcon. I had an account with Edcon which I had 2 cellphones insurance that I have being paying over the years .but every time when I claim, it’s becomes a problem when they have to do their part. So I head about a cash opinion for cellphone insurance at CNA(mall of Africa) I then decided i am going for that cause I hardly use the account and I end up paying more fee apart from the insurance fee. I then visited Jet festival mall to close the account and also pay the insurance cash.

When I get there,the staff was astonished about the cash insurance option.then I explained to them where I heard about the cash option. They then said, “let’s call customer service to find out if it was possible “ Customer service confirmed and helped me to close the account. We again called finrite the insurance and everything was done on the 20-04-2018 12:22:07, I was assisted by Natasha Malefofana in the store .

On the 27 -04 -2018I went to festival mall Edgars active to report my phone that accidentally fell in the bath water .i was assisted in store and they told me they will contact me month end of May. Month end is far me, I then decided to call finrite to make a follow up on my claim and I was told that they won’t approve cause they haven’t made the first debit order, therefore my phones are not covered!!!

No one informed me that if I change the method of payment then my phones won’t be covered for a certain period.the staff members are not trained about new developments in their products.

I am so sick with Edcon.firstly this is not a new financial service.the only thing that is new or different here,is the method of payment .which they decided not to made the 1st payment on the date we agreed on(1st of May)

Peter please ,please help me.i need a phone. My details Prudence mahlalela ********** 171 **********

Jet festival mall- **********

Edgar’s active- **********

Finrite- **********

Regards P.mahlalela???