1 reviews | Active since Nov 2013
cellphone insurance claim
I am extremely dissappointed at the level of service I am getting from Edcon regarding my cellphone insurance claim that I have submitted on the 5th of December 2015 but to date I have not received any concrete feedback about the outcome of my claim. I do understand that they work with certain underwriters however I expect Edcon to give me proper service and constantly follow up with whoever their underwriters are if need be. I am sick and tired of chasing them for feedback instead the next step for me would be to consult the consumer protection and the insurance ombudsman. Because this is completely pathetic and I utterly disgusted at the level of service that I am getting from Edcon. I regret having taken that insurance in the first place.
Kindly note we tried contacting you telephonically at about 12:49 but we could not reach you. ( Unable to leave a voice message).
Please accept our sincere apologies for any frustrations occurred due to this incident.
Kindly note due to the terms and conditions of the Cellphone insurance - customers need to claim as soon as possible in order for the insurance to pay-out effectively. We understand that you were not aware of the insurance loaded on your account and only realised 3 months later after the unit in question was ****** or damaged. Due to the time frame of the claim a new process in regards to investigation purposes had to be followed by the underwriters Finrite. We have contacted Finrite on your behalf who advised that an investigation is still in progress, you will need to contact them directly every 7 days to receive feedback confirming resolution to your query. They can be reached on *** or *** for further assistance.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Kindly note we tried contacting you telephonically at about 12:49 but we could not reach you. ( Unable to leave a voice message).
Please accept our sincere apologies for any frustrations occurred due to this incident.
Kindly note due to the terms and conditions of the Cellphone insurance - customers need to claim as soon as possible in order for the insurance to pay-out effectively. We understand that you were not aware of the insurance loaded on your account and only realised 3 months later after the unit in question was ****** or damaged. Due to the time frame of the claim a new process in regards to investigation purposes had to be followed by the underwriters Finrite. We have contacted Finrite on your behalf who advised that an investigation is still in progress, you will need to contact them directly every 7 days to receive feedback confirming resolution to your query. They can be reached on *** or *** for further assistance.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***