sM
siphume M
1 reviews | Active since Dec 2014
09 Mar 2016, 11:36
Cellphone insurance
I took my phone to edgars last year November to get fixed, insurance refused to fix or bring my phone back But I eventually got my phone back in January after a long battle with insurer, they said they fix it BT it came back with same problem. I took it back the next day and I haven't had a phone since January. I go to edgars almost everyday to check and I'm told it's with insurer and they don't want to realise it, they have had my phone basically since November. I am really disappointed and I don't know what to do. I don't have a phone yet I pay edgars every month. I NEED MY PHONE BACK.
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Edcon's replyOfficial
09 Mar 2016, 15:21Hello siphume,
We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Edgars Empangeni management for actioning accordingly as the handset was sent in store again for repairs and you have not received any proper s feedback on the matter. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Edgars Empangeni management for actioning accordingly as the handset was sent in store again for repairs and you have not received any proper s feedback on the matter. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
Edcon's reply09 Mar 2016, 15:21
Official
Hello siphume,
We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Edgars Empangeni management for actioning accordingly as the handset was sent in store again for repairs and you have not received any proper s feedback on the matter. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Edgars Empangeni management for actioning accordingly as the handset was sent in store again for repairs and you have not received any proper s feedback on the matter. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.