Cellphone Insurance

I lost my phone and claimed for a new one and it was approved. I got a new phone from edgars in September and i asked them to put it on my insurance and they said it goes on automatically because it was a claim.Last month i took the same phone to edgars empangeni to get repaired and they accepted it and my phone went off to repairs. I go back to edgars to check on my phone and they tell me my phone is not insured because my insurance has been cancelled,i was put on the phone with the insurance company and they said the problem is that the IME number doesn't correspond, i was then put on the phone with the edcon customer services and they said no there was a reversal so my insurance is cancelled and apprantly it was a system error. I was at edgars empangeni for 2 days and i was the last customer to leave on both days and i still didn't get an answer. I'm sick and tired of the running around and nobody is giving me a straight answer. I get a statement for edgars every month and i pay but now that i have a claim, Ive been given the run around. I was given 3 reasons why my phone cannot be fixed, my phone has been gone for over 2 weeks and no one is willing to help me.