1 reviews | Active since Jan 2014
cellphone claim
<p>I bought a phone at Jet on the 28/01/2015. hauwei y600 model. i recently lost the phone, i have reported the phone to saps and to my network provider. i submited all the requred documents to the branch where i bought the phone. i submitted the document on the 09/08/2016. I was told to come back on the 13/08/2016 to check the progress of my claim. I was told it was under investigation they will call me on monday with feedback.</p> <p>No one called me on monday, I had to call them but no one cared to assist me as their stuff hung up on me and i tried to call again but they kept me on hold forever with no help. I then sent my brother to the branch to check for me and he was told that they still investigaing the claim. what i want to know is, why I was advised to take this insurance if they are failing to help me when i need it. oh and my account is update for that matter. </p>
We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Jet Kempton park management for actioning accordingly as the handset was reported lost in store and the claim was also conducted in store. A reference number for the formal complaint logged on your behalf is as follows ********** 205/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Nomzekelo Mnini
Customer Experience Team
Call Centre: ***.
Best regards,
We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Jet Kempton park management for actioning accordingly as the handset was reported lost in store and the claim was also conducted in store. A reference number for the formal complaint logged on your behalf is as follows ********** 205/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Nomzekelo Mnini
Customer Experience Team
Call Centre: ***.
Best regards,
We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Jet Kempton park management for actioning accordingly as the handset was reported lost in store and the claim was also conducted in store. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Nomzekelo Mnini
Customer Experience Team
Call Centre: ***.
Best regards,
We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Jet Kempton park management for actioning accordingly as the handset was reported lost in store and the claim was also conducted in store. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Nomzekelo Mnini
Customer Experience Team
Call Centre: ***.
Best regards,