Cellphone
<p>My brother bought a cellphone (citrus ) from Jet in Cresta shopping mall. On the ad it says the phone can be used for social network as well but only to find out that the playstore app is not working. I took it back to the shop where I was told that it will be send for repairs. After two weeks I went to find out what was happening only to find out that the phone was still there. Apparently the repairing company comes in once in a while and they only take 1 phone. It's almost a month now that we've been waiting.</p>
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Replies (4)
Edcon's replyOfficial
11 Oct 2016, 16:24We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Jet Cresta management for actioning accordingly as the Citrus handset was sent in store for repairs. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Nomzekelo Mnini
Customer Experience Team
Call Centre: ***.
Best regards,
Edcon's reply11 Oct 2016, 16:24
Official
We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Jet Cresta management for actioning accordingly as the Citrus handset was sent in store for repairs. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Nomzekelo Mnini
Customer Experience Team
Call Centre: ***.
Best regards,
Edcon's replyOfficial
11 Oct 2016, 16:24We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Jet Cresta management for actioning accordingly as the Citrus handset was sent in store for repairs. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Nomzekelo Mnini
Customer Experience Team
Call Centre: ***.
Best regards,
Edcon's reply11 Oct 2016, 16:24
Official
We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Jet Cresta management for actioning accordingly as the Citrus handset was sent in store for repairs. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Nomzekelo Mnini
Customer Experience Team
Call Centre: ***.
Best regards,
Edcon's replyOfficial
11 Oct 2016, 16:24We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Jet Cresta management for actioning accordingly as the Citrus handset was sent in store for repairs. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Nomzekelo Mnini
Customer Experience Team
Call Centre: ***.
Best regards,
Edcon's reply11 Oct 2016, 16:24
Official
We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Jet Cresta management for actioning accordingly as the Citrus handset was sent in store for repairs. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Nomzekelo Mnini
Customer Experience Team
Call Centre: ***.
Best regards,
Edcon's replyOfficial
11 Oct 2016, 16:24We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Jet Cresta management for actioning accordingly as the Citrus handset was sent in store for repairs. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Nomzekelo Mnini
Customer Experience Team
Call Centre: ***.
Best regards,
Edcon's reply11 Oct 2016, 16:24
Official
We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Jet Cresta management for actioning accordingly as the Citrus handset was sent in store for repairs. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Nomzekelo Mnini
Customer Experience Team
Call Centre: ***.
Best regards,