SK
Sonia K

1 reviews | Active since Mar 2017

01 Mar 2017, 09:46

Cell phone Blacklisting.

<p>I called monday morning to have my cell phone blacklisted, i was advised that the phone will be blocked and i will be able to claim no later than Thursday, Im unable to get through to the call centre on the numbers provided, : ********** 011, May i add the receptionist at switch board ( Sadia) has no phone manners, </p> <p> </p> <p>I even spoke to the complaints (Mpo)deprtment but still no feedback.I need to claim my handset by no later than today but im still waiting for my ITC ref number,</p> <p> </p> <p>I will hold you responsible if the insurance company does not pay out my claim as this needs to be done today...If i dont hear anything from you today will go to the umbudsman.</p> <p> </p> <p>I cannot get through to the call centre ive been trying since 8am this morning with no luck.</p>

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Replies (2)
Edcon
Edcon's reply02 Mar 2017, 14:42
Official

We have received your concerns and apologise for the inconvenience caused by the matter. We have to escalated the matter to the RMCS team to action accordingly and feedback will be reverted directly to you. Therefore we ask that you furnish us with your account number alternatively. Kindly find the RMCS details below for proper clarity to be provided.

Tel: *** / ***

Email: ***

A reference number for the complaint logged on your behalf is as follows ***/GO

Kind regards,

Customer Experience Team

Call Centre: ***.

Best regards,

Edcon
Edcon's reply02 Mar 2017, 14:43
Official

We have received your concerns and apologise for the inconvenience caused by the matter. We have to escalated the matter to the RMCS team to action accordingly and feedback will be reverted directly to you. Therefore we ask that you furnish us with your account number alternatively. Kindly find the RMCS details below for proper clarity to be provided.

Tel: *** / ***

Email: ***

A reference number for the complaint logged on your behalf is as follows ***/GO

Kind regards,

Customer Experience Team

Call Centre: ***.

Best regards,