aK
atif K
1 reviews | Active since Jan 2013
20 Feb 2016, 09:45
cancelttion didn't happend
I have account at legit and I had one airtime thing was activated with my account. I have done cancellation several times but it never happend . edcon group in unfair to is customers. The last cancellation ref is EDCN-***. I need to know when this thing will be off my account. thanks
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Edcon's replyOfficial
20 Feb 2016, 14:58Hello atif,
It is with great displeasure to hear that the service in question is still active on your account after numerous request for cancellation. Please accept our sincere apologies for any frustrations occurred due to this incident. Kindly note that your query is forwarded to our Airtime Management team for cancellation request.
Once your query has been finalized feedback confirming action plan will be provided to you within the 48 working hours.
Please find below reference number for this query: ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Customer Experience Team
***
It is with great displeasure to hear that the service in question is still active on your account after numerous request for cancellation. Please accept our sincere apologies for any frustrations occurred due to this incident. Kindly note that your query is forwarded to our Airtime Management team for cancellation request.
Once your query has been finalized feedback confirming action plan will be provided to you within the 48 working hours.
Please find below reference number for this query: ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Customer Experience Team
***
Edcon's reply20 Feb 2016, 14:58
Official
Hello atif,
It is with great displeasure to hear that the service in question is still active on your account after numerous request for cancellation. Please accept our sincere apologies for any frustrations occurred due to this incident. Kindly note that your query is forwarded to our Airtime Management team for cancellation request.
Once your query has been finalized feedback confirming action plan will be provided to you within the 48 working hours.
Please find below reference number for this query: ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Customer Experience Team
***
It is with great displeasure to hear that the service in question is still active on your account after numerous request for cancellation. Please accept our sincere apologies for any frustrations occurred due to this incident. Kindly note that your query is forwarded to our Airtime Management team for cancellation request.
Once your query has been finalized feedback confirming action plan will be provided to you within the 48 working hours.
Please find below reference number for this query: ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Customer Experience Team
***