1 reviews | Active since Oct 2017
Cancellation of insurance without notice
i recently lost two devices that i had insured with Edcon edgars account which i have been paying for 22 years. I then went to edgards active emoyeni mall in nelspruit to report this incident only to find that my accounts were cancelled without my concent. I later requested to talk to customer service and that lady was rude, she told me that apparently Finrite had gotten hold of me and i had told them to cancel my insurance. She later said she'll contact me after 72 hours from monday the 17 of the month in question and since then my issue has been unresolved
Kindly be advised that the cell insurance query has been sent directly to the accounts team for actioning as you stated that you never gave consent to the cancellation of the cell insurances. They will revert back directly to you after actioning. The accounts team may be reached on the below details regarding follow up on the matter. Please find the following reference number for your post ***/GO. Tel: *** or ***Edgars.
Tel: ***Jet
Email: ***: Johannesburg
Email: ***: Cape Town / Durban
Tel: ***
Kind regards,
Customer Experience Team
Call Centre: ***.
Kindly be advised that the cell insurance query has been sent directly to the accounts team for actioning as you stated that you never gave consent to the cancellation of the cell insurances. They will revert back directly to you after actioning. The accounts team may be reached on the below details regarding follow up on the matter. Please find the following reference number for your post ***/GO. Tel: *** or ***Edgars.
Tel: ***Jet
Email: ***: Johannesburg
Email: ***: Cape Town / Durban
Tel: ***
Kind regards,
Customer Experience Team
Call Centre: ***.