Call centre would rather place their client at risk than doing their work

After multiple attempts to resolve an issue I have with my Edcon account, I am no closer to any resolution. I have now sent 4 emails and phoned at least 5 times.

The call centre staff are rude, *********** and unfriendly. They promise to get back to you and or to email you but this NEVER happens.

Melanie Govender appears to be one of the particularly rude and short-sighted individuals that work for the Edcon group.

Whilst I was on the phone with a call centre agent I requested to speak to his supervisor. He denied my request saying that they are socially distancing. However, Melanie is perfectly fine with sending one of their loyal customers into a store to try and solve the issue. This despite the fact that they can solve this quite easily (should they HAVE WANTED to assist me.) She is therefore not acting in the best interest of their customer in the most appalling way. (It is alright to send a loyal customer into a situation where COVID-19 may be contracted. So long as she is safe and practices social distancing.)

I would strongly urge anybody interested in an Edcon account to reconsider this fool's errand. Their service is beyond appaling. I can only hope that one of their representative with the client's interest at heart read this and tries to remedy the situation.