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dewald S
1 reviews | Active since Feb 2015
24 Feb 2015, 16:35
call centre promise but nothing done
I was on debt review and finished with them and paid my account in full edcon said i was blocked and needed to phone there debt review department to get flagged lifted the lady there makes promises and said it will be done by business day and im still blocked 2 days later. How hard is it to remove a flag from an account i did send thru all my paper work to let them know it was cancelled. And its hard to get thru to them they never answer your call and if you come thru they tell you they will phone you back. Dont they work there
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Edcon's replyOfficial
26 Feb 2015, 12:27Hello dewaldsmith1000,
Thank you for bringing this matter to our attention, we must apologise for the inconvenience caused to you. Our attempts to contact you on the 26/02/15 at 12:18 were unsuccessful, kindly note that we have referred this matter to our Debt Review team to investigate. They will be in touch with you shortly with concrete feedback.
Your reference number is :***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards.
Edcon Customer Experience team,
***
Thank you for bringing this matter to our attention, we must apologise for the inconvenience caused to you. Our attempts to contact you on the 26/02/15 at 12:18 were unsuccessful, kindly note that we have referred this matter to our Debt Review team to investigate. They will be in touch with you shortly with concrete feedback.
Your reference number is :***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards.
Edcon Customer Experience team,
***
Edcon's reply26 Feb 2015, 12:27
Official
Hello dewaldsmith1000,
Thank you for bringing this matter to our attention, we must apologise for the inconvenience caused to you. Our attempts to contact you on the 26/02/15 at 12:18 were unsuccessful, kindly note that we have referred this matter to our Debt Review team to investigate. They will be in touch with you shortly with concrete feedback.
Your reference number is :***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards.
Edcon Customer Experience team,
***
Thank you for bringing this matter to our attention, we must apologise for the inconvenience caused to you. Our attempts to contact you on the 26/02/15 at 12:18 were unsuccessful, kindly note that we have referred this matter to our Debt Review team to investigate. They will be in touch with you shortly with concrete feedback.
Your reference number is :***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards.
Edcon Customer Experience team,
***