JP
Jayson P
1 reviews | Active since Mar 2014
01 Sept 2015, 11:44
CALL CENTRE DROPPING CALLS for last 2 days!
The call centre is not working.<br> the *** number does not go through to an analyst. Shocking after sales service.
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Replies (1)
Edcon's replyOfficial
03 Sept 2015, 10:17Hello jrpyne,
Please note that our attempts to contact you on the number provided have been unsuccessful.
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused, as we understand the frustration of not receiving the assistance you require.
Please be advised that our call centre is operational from 8am to 6pm and 9am to 6pm on Tuesday and weekends.
This could have been a network issue or we were experiencing an influx of calls, however we do apologise for this.
Should you still require assistance, kindly contact us on the below number and advise on the assistance you require, so we can assist you accordingly.
Thank you for your patience and continued support.
Kind regards,
Edcon customer experience team,
***
Please note that our attempts to contact you on the number provided have been unsuccessful.
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused, as we understand the frustration of not receiving the assistance you require.
Please be advised that our call centre is operational from 8am to 6pm and 9am to 6pm on Tuesday and weekends.
This could have been a network issue or we were experiencing an influx of calls, however we do apologise for this.
Should you still require assistance, kindly contact us on the below number and advise on the assistance you require, so we can assist you accordingly.
Thank you for your patience and continued support.
Kind regards,
Edcon customer experience team,
***
Edcon's reply03 Sept 2015, 10:17
Official
Hello jrpyne,
Please note that our attempts to contact you on the number provided have been unsuccessful.
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused, as we understand the frustration of not receiving the assistance you require.
Please be advised that our call centre is operational from 8am to 6pm and 9am to 6pm on Tuesday and weekends.
This could have been a network issue or we were experiencing an influx of calls, however we do apologise for this.
Should you still require assistance, kindly contact us on the below number and advise on the assistance you require, so we can assist you accordingly.
Thank you for your patience and continued support.
Kind regards,
Edcon customer experience team,
***
Please note that our attempts to contact you on the number provided have been unsuccessful.
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused, as we understand the frustration of not receiving the assistance you require.
Please be advised that our call centre is operational from 8am to 6pm and 9am to 6pm on Tuesday and weekends.
This could have been a network issue or we were experiencing an influx of calls, however we do apologise for this.
Should you still require assistance, kindly contact us on the below number and advise on the assistance you require, so we can assist you accordingly.
Thank you for your patience and continued support.
Kind regards,
Edcon customer experience team,
***