CALL CENTRE AGENT TRICKING US INTO ADDITIONAL COST

My email dated 16-10-2015 with no response refers:<br> <br> Good day.<br> <br> I received a call from Edcon in conjunction with Hollard life a few nights ago regarding some benefits on my policy that I am not aware of.<br> <br> I requested that the documents be sent to me for my perusal.<br> <br> I feel that the call was a trick to get me to say yes to products that I might not require, and I was lead to believe that this was included in my account already, however after the I had agreed to all it was made clear that my account will increase with R210.00.<br> <br> I feel that the aim of the consultant was to speak in such a manner that I could not hear not understand her questions and that I was coached into answering yes to the options.<br> <br> I did confirm to the consultant that I would only advise if I was happy with the changes after I received the documents regarding this, and to be quite honest if you can call me at 18:07 on a week night you could have already sent these documents to me. I trust that I have given sufficient notice in order to avoid a month end billing excuse and would like confirmation that no benefits will be added to my account and that the account remains untouched as before,<br> <br> A response is awaited.!!