CALL CENTRE AGENT REFUSES TO LET ME SPEAK TO HIS MANAGER

<p>AT 10:50 THIS MORNING I PHONED THE CALL CENTRE SPEAKING TO SIBUSISO REQUESTING HIM TO KINDLY ASSIST ME WITH VIEWING MY STATEMENT ONLINE. HE CAME BACK AND SAID I WAS NOT THE PRIMARY ACCOUNT HOLDER. I AM THE PRIMARY ACCOUNT HOLDER. I ASKED TO SPEAK TO HIS MANAGER WHICH HE THEN REP**** TO AND SAID "NO" AFTER I HAD TO CONVINCE HIM THAT I HAD TO SPEAK TO A MANAGER HE PUT ME ON HOLD. I WAS NOT SURE IF I WAS JUST ON HOLD OR IF HE WAS REALLY PLANNING ON PUTTING MY CALL THROUGH TO HIS MANAGER SINCE HE DID NOT WANT TO LET ME SPEAK TO HIM/HER SO I PUT THE PHONE DOWN. ALL I WANT IS TO VIEW MY ACCOUNT STATEMENT WITHOUT SUBMITTING MY THANK YOU CARD NUMBER</p> <p> </p>