By far the worst Customer Service

I opened my account in April 2017 at Edgars Century City the first month installment was about R585 when I wanted to pay my second month payment the installment went up to +/-R890 when I queried the account there was all the financial products Edgars provide on my account that I did not accept or ask for I only asked cell phone insurance to be loaded on my account as that was what I purchased. My account went into arrears because I could not pay the installment that Edgars incurred upon me. This financial products that was placed on my account costs an extra R300 on my expense. I was told to pay the arrears and then they will fix the account. Even after explaining to Edgars Collections Team-leader that the situation I was in was caused by a mistake made on their side they still insisted that I should pay this arrears on the account. I was left with paying the arrears and having a bad credit score for not paying the outstanding installment due which affected my credit for months as I could not get any credit because of this report. They removed the financial products and the collections team-leader called me and advised that the cell phone insurance is still on the account. My phone gave me problems and I took it now in Feb 2018 to Edgars Century city where the consultant looked on the system and confirmed that my insurance is active and took my phone and sent it to the insurance. A week later I called the insurance and they could not find my phone. I had to go to the store to find that the phone was still at the store never sent to Insurance after I received a message 7 days ago that the phone was sent to the Insurance. I had to wait another 7 days without a phone. 2 weeks later the insurance phoned me stating there is no insurance on my account and they are sending the phone back to the store. I went to Zevenwacht Edgars to be assisted and after the phone being dropped twice while trying to get hold of head office the lady on the phone said there is nothing they can do as the insurance was removed from the account last year. I never cancelled my cell phone insurance and not receiving any statements I had no knowledge that it was not on my account .After asking that they listen to all the calls she just said we will forward you the calls but you will wait 7 days. This is by far the worst customer service ever.