1 reviews | Active since Jan 2019
Busby Wallet Clip Broken - No Response from Busby
Good day Edcon
I tried to reach out to Busby, who is the product manufacturer, but all there details provided online is failing, and as I purchased the below from one of your Edgars stores, this is relevant to you.
I am saddened that the purse I bought for my mom as a special birthday present (to replace one that she had previously for over 20years!) broke, and it's not even a year later. I bought it for her in July 2018, and the clip broke in November 2018. It's the clip that ensures the wallet 'clips' closed or you can unclip it to open it.
Please let me know how we can resolve this inconvenience and ensure my mom gets her gift in a acceptable condition?
Product details as follows: • Code: ********** 2 • Style: NDC • Material: Nappa • Colour: Brown
I look forward to your response.
Thank you for making contact with us regarding the defective wallet.
Please accept our apologies for the inconvenience and disappointment caused to you. Kindly return to the store of purchase with your receipt if your still have it and the store will contact Busby either way to assist further in resolving this matter .
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Kind regards
The Edcon Customer Experience Team
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Thank you for making contact with us regarding the defective wallet.
Please accept our apologies for the inconvenience and disappointment caused to you. Kindly return to the store of purchase with your receipt if your still have it and the store will contact Busby either way to assist further in resolving this matter .
***/GO
Kind regards
The Edcon Customer Experience Team
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