PB
Pam B
1 reviews | Active since Oct 2012
14 Jul 2015, 12:22
Bunch of *****
I received a call from edcon staff on the 10/07/2015 that my reversal was process on the 02/07/2015 i will get my money on the 13/07/2015 the person who called me apologised for lying that they sent out an email to me with the information that it will take 7working days.Today its the 14/06/2015 NO MONEY......I cant believe how an employee can call a client assure her she will get the money then nothing happends..I dont have words anymore for edcon staff.I need someone to sent me an email with the CEO's details i want to report this matter to the CEO myself.I dont want any phone calls from edcon.
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Edcon's replyOfficial
16 Jul 2015, 09:13Hello Lady Million ,
We must apologise for the time taken to resolve your query, please be advised we are aware of your query and have requested for immediate intervention from the relevant management team, your query has been noted as a priority and feedback will be provided directly to you.
Kind regards,
Edcon customer experience team,
***
We must apologise for the time taken to resolve your query, please be advised we are aware of your query and have requested for immediate intervention from the relevant management team, your query has been noted as a priority and feedback will be provided directly to you.
Kind regards,
Edcon customer experience team,
***
Edcon's reply16 Jul 2015, 09:13
Official
Hello Lady Million ,
We must apologise for the time taken to resolve your query, please be advised we are aware of your query and have requested for immediate intervention from the relevant management team, your query has been noted as a priority and feedback will be provided directly to you.
Kind regards,
Edcon customer experience team,
***
We must apologise for the time taken to resolve your query, please be advised we are aware of your query and have requested for immediate intervention from the relevant management team, your query has been noted as a priority and feedback will be provided directly to you.
Kind regards,
Edcon customer experience team,
***