Bul**** and Harassed by Agent

On the 7th of October ,2017, l received numerous missed calls from the number + ********** 8000.I finally picked the call & was informed that it was an Agent from Edcon confirming if they had been ***** on my account.

The agent then asked me to confirm my personal details over the phone & l stated that l did not confirm my details to anyone over the phone especially if they call me.

The Agent then tried to bully me into giving up my personal details & information. l was adamant that in this day and age l cannot just give my details to a random person over the phone.l even suggested that if they were so worried about ***** why not send me an email to confirm those details.

Then the Agent rudely told me that if l refused to confirm my details then she was blocking my account because l refused to confirm my details.

First of all is it Edcon's policy that customers are obligated to give out their details to any Agent over the phone on a Saturday afternoon?

Second,if Edcon is worried about ***** on Customer's accounts,why not send SMS alerting customers of purchases on their account.Instead of getting numerous phone calls in the middle of your lunch or shopping trip from a Call Centre Agent.

Although l assured the Agent that there was no ***** on my account as l had used the Account that morning,l was none the less harassed and bul**** by this horrible Agent.

Had your system really worked you would have picked up that l had paid that account that same day,so how could they be *****. It should be stated in no uncertain terms that this account l have with Edcon is not a free Account,but l actually pay for it.Thus a little respect would be appreciated.