Broken Promises Faulty Cellphone

<p>Mr. P. Msimango, one of my colleagues baught a cell phone from Edgars Garden Route Mall on the 27th of March 2016. The phone started giving problems of not charging at times. Elric at the Garden Route Mall assisted him to send the phone in for repairs on the 13th of September. No body called to give an update on the repair status. When calling to ask what is the status of the repairs and when will my colleague get his phone back or exchanged they told me that they would contact the service provider. Today when we called back again to find out what is happening, I am told Elric has the day off. I am still waiting for them to get back to us. If the phone cannot be repaired it should be replaced. If Edgars is selling on behalf of MTN or any other service providers they should be able to give service and warranty. They cannot just throw their hands up in the air and state that it is the service provider. This phone should be replaced if it cannot be returned, it has been 8 WEEKS!!! </p>