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mbalenhle M

1 reviews | Active since Mar 2014

29 Sept 2016, 12:21

Boulders Legit

<p>So yesterday around 17:40 i went to Legit boulders to buy shoes since they normally close at 6pm .</p> <p> </p> <p>i got there Legit was closed at 17:40 , i honestly thought that there was something wrong since there was people inside so i knocked on the door to speak to the security since she was leaning on the door to ask if they are closing early and she totally ignored me, then she finally opened the door because someone was going out , i asked her what time does the stoor close and she said 6pm.</p> <p> </p> <p>I said to her but its 17:40 and she slammed the door asked for a lady that works inside there for the key and locked the door after that she had the nerve to look at me and smile.</p> <p> </p> <p>i quickly called ur guys customer service and asked the lady who picked up the call the tme and she said its 17:45 then i asked her why is the shop at Boulders clossed then and she said they should be opened.</p> <p> </p> <p>i actually donot care that the shop was clossed i am fraustrated by the fact that the security did what she did instead of telling me that they are clossed and why, the customer service said someon will call me and i am still waitng and i need answers urgently since the manager at that shop doesnt care coz she was there and she allowed this to happen.</p> <p> </p> <p>Thanks </p>

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Replies (1)
Edcon
Edcon's reply01 Oct 2016, 10:43
Official

Thank you for sharing your expereince with us.Please accept our sincere apologies for the frustrations caused to you.

By copy of your mail we will address this incident with management and feedback will be provided .

Thank you once again in allowing us the opportunity to rectify our shortfalls.

Reference Number: ***/GO

Kind regards,

Edcon Customer Experience Team

***

Best regards,