Boardmans order late and then broken

I bought items from Boardmans online on 30 December 2015 which on arrival on 14 January 2016 was actually broken.<br> <br> I phoned the service center directly after opening the box and was told to email them, which I have done now.<br> <br> I have previously emailed and phoned multiple times because this order took much longer than the 2 - 5 working days as promised by the website. Only to receive a broken item. <br> <br> I have now emailed photos to Boardmans of the broken item, but out of previous experience they don't even respond to those emails, even though they promise a response within 24 hours.<br> <br> The **** flowers were bubble wrapped more than the fragile ceramic pot that then ended up being broken on arrival.<br> <br> While I was carrying the box to my desk I could already hear glass pieces, so I knew even before opening it that it is broken.<br> <br> The whole experience of ordering online from Boardmans has been so bad and it took all the excitement away of receiving this item that I have been wanting to get for months!!!!<br> <br> Please phone me as promised in my previous complaint and stop making empty promises.