BOARDMANS ONLINE SHOPPING DISASTER
<p>I did an online purchaser with Boardmans on the 8th January and they said 2 - 5 days for shipping. After 5 days when I'd heard nothing I started following up. Eventually they informed me that one of the items was unavailable and they would send the rest and refund me the R191.97. I eventually received the order the last week in January but after many phone calls and plenty emails they are just ignoring me regarding the refund. I suppose it's what they do.... make you sooooo tired of trying to get your money back that you eventually give up and they score!! I'd love to get a response on this but knowing the feedback that I've got during the past month I highly doubt that I'll hear from anybody....</p>
We sincerely apologize for inconvenience caused. Kindly be advised that we have escalated the matter to the Customer Escalation Social media E-Commerce Online team regarding the refund that you are tracking, they will action and revert back to you with feedback. Please find the below reference number for your email ***/GO. We apologize again for the frustrations incurred. Do not hesitate to contact us on ***.
Kind regards,
Customer Experience Team
Call Centre: ***.
We sincerely apologize for inconvenience caused. Kindly be advised that we have escalated the matter to the Customer Escalation Social media E-Commerce Online team regarding the refund that you are tracking, they will action and revert back to you with feedback. Please find the below reference number for your email ***/GO. We apologize again for the frustrations incurred. Do not hesitate to contact us on ***.
Kind regards,
Customer Experience Team
Call Centre: ***.
I was very excited when I received this reply from Edcon however, the excitement was shortlived as I still haven't received anything from them. They've even stopped answering my emails now. I however just phoned into them on the number given above but as usual was told that the payment is still busy being processed. Who'd like to bet that I'll never see this money again? Last time I'll do online shopping with Edcon. So not worth the stress and time wasted...
I was very excited when I received this reply from Edcon however, the excitement was shortlived as I still haven't received anything from them. They've even stopped answering my emails now. I however just phoned into them on the number given above but as usual was told that the payment is still busy being processed. Who'd like to bet that I'll never see this money again? Last time I'll do online shopping with Edcon. So not worth the stress and time wasted...