AG
Anisah G
1 reviews | Active since Feb 2016
29 Feb 2016, 12:06
Boardmans / Edcon ripp off
Hi, I placed an online order with Boardman's on the 7 January 2016 and used my Edgars thank you card as payment. It clearly states delivery will take place in 2-5 working days. After the 7th day I still haven't received my order. I inquired and was told that they will get back to me. After the second week I contacted them again and still haven't received my order. Once again I was told the same thing. I phoned the third time and was then informed there is not stock of the towels I ordered. I wanted to know why the online order went through knowing there isn't stock. I Only received my order the 25 January 2016. Upon receiving my order I realised my order was incomplete and immediately contacted them. They were suppose to credit me and up until today I received no credit of R311.94 Everyday when I check if my credit has been passed only to find out it hasn't and I realise my existing credit decreases by R2 Daily . I've sent numerous emails to Ryan but he bluntly ignores it and doesn't come back to me at all. For a reputable company I feel their services are unacceptable. .There are much more details I cant fit in into this form. DONT buy online from Edcon group. #Stinkservice
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Edcon's replyOfficial
29 Feb 2016, 13:43Hello Anisahg,
We thank you for bringing this matter to our attention. Service is priority to us and we must apologize for this lapse in service. We have escalated the complaint to the E-commerce management for actioning accordingly as you stated on the post sent that you are still waiting for feedback on the refund for an incomplete order. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. We apologise again for any frustrations incurred.
Kind regards,
Customer Experience Team
Call Centre: ***.
We thank you for bringing this matter to our attention. Service is priority to us and we must apologize for this lapse in service. We have escalated the complaint to the E-commerce management for actioning accordingly as you stated on the post sent that you are still waiting for feedback on the refund for an incomplete order. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. We apologise again for any frustrations incurred.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Edcon's reply29 Feb 2016, 13:43
Official
Hello Anisahg,
We thank you for bringing this matter to our attention. Service is priority to us and we must apologize for this lapse in service. We have escalated the complaint to the E-commerce management for actioning accordingly as you stated on the post sent that you are still waiting for feedback on the refund for an incomplete order. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. We apologise again for any frustrations incurred.
Kind regards,
Customer Experience Team
Call Centre: ***.
We thank you for bringing this matter to our attention. Service is priority to us and we must apologize for this lapse in service. We have escalated the complaint to the E-commerce management for actioning accordingly as you stated on the post sent that you are still waiting for feedback on the refund for an incomplete order. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. We apologise again for any frustrations incurred.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,