AC
Abdullah C
1 reviews | Active since Jan 2013
30 Jul 2015, 13:46
BOARDMANS AND EDCON: NO FEEDBACK OR RESPONSE
Follow UP: http://hellopeter.com/boardmans/complaints/boardmans-does-not-care-*** AND<br> http://hellopeter.com/boardmans/complaints/disgusting-online-service-*** AND<br> http://hellopeter.com/boardmans/complaints/no-deliver-no-feedback-horrible-service-***<br> <br> This is the third complaint against this useless ******!<br> <br> On Friday 24 July 2015 I called *** and spoke to Thapelo Matoase. He said that by Monday 27 July the refund will be processed by the account department. THIS HAS NOT HAPPENED.<br> <br> The ****** useless ROBOTS that operate the Hellopeter responses on the last report said:<br> <br> \As per our previous response
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Edcon's replyOfficial
31 Jul 2015, 13:51Hello abdullahch,
We apologise for the delayed response and time taken to resolve your query.
Kindly note that this matter has been escalated to senior management and we can confirm your refund has being sent for processing.
Our mandate is not to mislead our customers but to give them an exciting shopping experience, Please accept our sincerest apologies for the overall experience.
If you require any further assistance, please do not hesitate to contact us on the below number
Kind regards,
Edcon Customer Experience Team,
***
We apologise for the delayed response and time taken to resolve your query.
Kindly note that this matter has been escalated to senior management and we can confirm your refund has being sent for processing.
Our mandate is not to mislead our customers but to give them an exciting shopping experience, Please accept our sincerest apologies for the overall experience.
If you require any further assistance, please do not hesitate to contact us on the below number
Kind regards,
Edcon Customer Experience Team,
***
Edcon's reply31 Jul 2015, 13:51
Official
Hello abdullahch,
We apologise for the delayed response and time taken to resolve your query.
Kindly note that this matter has been escalated to senior management and we can confirm your refund has being sent for processing.
Our mandate is not to mislead our customers but to give them an exciting shopping experience, Please accept our sincerest apologies for the overall experience.
If you require any further assistance, please do not hesitate to contact us on the below number
Kind regards,
Edcon Customer Experience Team,
***
We apologise for the delayed response and time taken to resolve your query.
Kindly note that this matter has been escalated to senior management and we can confirm your refund has being sent for processing.
Our mandate is not to mislead our customers but to give them an exciting shopping experience, Please accept our sincerest apologies for the overall experience.
If you require any further assistance, please do not hesitate to contact us on the below number
Kind regards,
Edcon Customer Experience Team,
***