Blocked Account

I resigned at Edgars July 2019. I had an edcon staff account.My last purchase was on August 2019.November when I went to purchase on my account i found out that it is blocked because of employment.January i was advised that i need to submit my 3months bank statement which i took to the store.The lady that helped me at edgars said the documents is submited. I waited for someone to contact me back which no one did. I then took matters in my own hands started calling customer service which said i need to log a call with helpdesk which i did.contacted helpdesk which informed me that they do not deal with block code G i need to contact customer care. Which i then did again.A lady helped me and advised me that they have not received any bank statement from any Edgars store for me I had to send it again which i did. That was February month and the statement that i send was from November to January which according to me was updated. The lady then informed me that i need to send a more updated one. Which i did on Monday. I emailed the statements and ask Hlengiwe Nkosi to contact me as soon as everything is sorted because she said once i send her the documents she will unblock the account. Which i am still waiting for and i feel like this is really disrespectfull because in the first place i was not even informed that my account is block and then at the end of the day eveyone is sending me up and down.