RM
RICHARD M

1 reviews | Active since Mar 2015

15 Nov 2018, 08:11

BLACK LIFE IS CHEAP---EDCON AND ITS UNDERWRITTER HOLLARD ONLY WILLING TO PAY R1000 FROM OUR LATE GRANNY FUNERAL POLICY

OUR FAMILITY IS UTTERLY DISGUSTED AND HURT BY THE DISREGARD OF OLD BLACK PEOPLE BY HOLLARD INSURANCE, OUR GRANDMOTHER PASSED AWAY ON 24/10/2018 AND WE NEW FOR A FACT THAT SHE HAD A FUNERAL COVER FROM JET STORES WHICH IS UNDER WRITTEN BY HOLLARD AND THIS WAS PROVIDED TO HER WHEN SHE WAS ABOUT 88...WHEN MY WIFE WENT TO CLAIM SHE WAS TOLD THAT SHE WILL RECIEVE THE PAY OUT BY THE 30/10/2018 AND WE PROCEEDED TO BORROW R20 000 FROM FAMILY AND FRIENDS TO BURY OUR BELOVED GRANNY, WE BURRUED HER AND PAYMENT WAS DONE AND NO CALL WAS MADE TO ADVISE OF THE DELAY, WE FOLLOWED AT JET STORES AT PROTEA GLEM MALL AND MY WIFE WAS MADE TO COMPLETE NUMEROURS DOCUMENTS AS OUR GRANNY WAS NOT SUPPOSED TO BE OFFERED THAT POLICY DUE TO HER AGE, MY WIFE HAS BEEN PAYING THE PREMIUMS FOR THE PAST 4 YEARS AND NOT EVEN ONCE SHE WAS INFORMED THAT OUR GRANNY DID NOT QUALIFY, ITS MORE THAN TWO WEEKS WE ARE TOLD STORIES AFTER STORIES AND TODAY WE WERE ADVISED THAT THE PAYOUYT WAS DECLINED AND THEY WILL ONLY REFUND THE PREMIUMS THAT WERE PAID IN ERROR OF ABOUT R1000, WAS OUR GRANNY'S LIFE WORTH R1000, WE ARE TOLD THAT THE ERROR WAS MADE AT JET, PROTEA GARDENS BRANCH, WHOS PROBLEM IS THAT, IS THIS HOW CHEAP BLACK LIFE IS TO THESE IMPERIAL CAPITALIST **********, IM QUITE CERTAIN IF OUR GRANNY WAS OF ANOTHER RACE THIS MATTER WAS GOING TO BE TREATED DIFFERENTLY, MY WIFE'S MOTHER HAS BECOME WEAK AND SICK BECAUSE OF THE LOSS OF HER MOTHER AND THE STRESS CREATED BY SUCH LOW LIFE COMPANIES THAT SEEK PROFIT AT THE EXPENSE OF POOR BLACK PEOPLE...WE HAVE TAKEN MY WIFE'S MOTHER TO THE DOCTOR TWICE AT A COST OF R800 BECAUSE OF INSENSITIVE AND SALES SEEKING COMPANIES LIKE HOLLARD AND JET WHICH IS PART OF EDCON...WE DEMAND FULL BENEFITS TO BE PAID OUT WITHIN 48HRS OR WE TAKEN THIS MATTER TO ALL MEDIA PLATFORMS..YOU TREATING BLACK PEOPLE AND DEPARTED ONCE WITH UTTER DISRESPECT AND DISREGARD FOR HUMAN LIFE, YOU ARE SCAVENGERS WHO GO AFTER THE ELDERY AND THE POOR....AND FAIL TO PROVIDE SUPPORT AND SHOW UBUNTU WHEN REQUIRED , ALL YOU CARE ABOUT ITS FINANCIAL LOSS , THE LADY AT THE PROTEA GLEN (JET) ADMITTED AND CONFIRMED THAT IT WAS NOT OUR FAULT THAT YOUR SYSTEMS DID NOT PICK THAT OUR GRANNY DID NOT QUALIFY DUE TO HER AGE, THEREFORE ALL BENEFITS MUST BE PAID IN FULL NOW YOU TURN AROUND AND BLAME THE ERROR ON PROTEA GARDENS JET, THAT IS ****** NON OF OUR BUSINESS, DEAL WITH YOUR INTERNAL INCOMPETENCIES AND PAY US OUT SO THAT WE CAN PAY BACK OUR FAMILIES AND FRIENDS WHO CAME TO OUR SUPPORT WHEN WE NEEDED THE MOST UNLIKE YOU CAPITALIST COMPANIES WHO ONLY SERVE THE INTEREST OF THE MINORITY AND DEHUMINISE OUR PARTED BLACK GRAND PARENTS, YOU ARE PATHETIC TO THE CORE AND DESERVCE TO ROT IN HELL FOR WHAT YOU HAVE PUT US THROUGH...BE WARNED I WILL POST AND WRITE TO SOWETAN, DAILY SUN, ETC IF YOU ATTITUDE TOWARDS BLACK PEOPLE DOES NOT CHANGE...MY WIFE AGAIN WENT TO PROTEA GLEN AND SHE WAS ASKED TO SUBMITT DOCUMENTS THAT WERE ALREADY SUBMITTED AND WAS PROMISED TO BE CONTACTED WITHIN 24HRS BY SIYA...WE WAITING AND IF WE DO HEAR ANY POSITIVE RESPONSE BY THIS TIME TOMMORROW THEN YOU WILL SEE HOW A BLACK POOR PERSON IS CAPABLE OF DOING----YOUR SALES DRIVE DOES NOT PRESERVE HUMAN LIFE AND DESTROYS FAMILIES OF THE DEAD AND HOPE YOU HAVE AN OUNCE OF CONCIENCE TO REALISE WHAT YOU HAVE PUT THIS FAMILY THROUGH BECAUSE OF YOUR GREEDINESS AND CAPITALISTIC IDEOLOGIES WHICH ONLY SERVE TO ENRICH ONLY YOURSELVES AND YOUR HANDLERS....YOU CAN ME OR MY WIFE TEBOGO, YOU SURELY STILL HAVE HER PHONE NUMBER UNLESS YOU JUST DISCARDED EVERYTHING---PLEASE NOTE THAT MY WIFE INFORMED ME THAT OTHER THREE CLIENTS WERE AT JET BRANCH IN PROTEA GLEN MALL WITH SIMILAR COMPLAINTS

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Replies (2)
RM
RICHARD M's update15 Nov 2018, 15:22
Reviewer Update
WE JUST RECIEVED CONFIRMATION FROM THE MANAGER AT JET, PROTEA GLEN MALL THAT YOU CAPITALIST ********* ONLY PAID +-R1 400 INTO THE JET ACCOUNT WHICH IS ALREADY CLOSED WITHOUT EVEN CONSULTING MY WIFE TO HEAR WHETHER WE ACCEPT OR NOT, LET ME TELL WE DO NOT ACCEPT THIS PATETHIC AMOUNT FOR THE LIFE OF OUR GRAND MOTHER, YOU ARE USED TO *****ING OLD BLACK PEOPLE BECAUSE THEY ARE ILLITRATE AND YOU JUST WAITING FOR THEM TO DIE AND HOPE THAT NO ONE FOLLOWS UP, WELL THAT IS NOT GOING TO HAPPEN WITH OUR FAMILILY, WE HAVE NOT RECIEVED EVEN A SINGLE CONTACT FROM YOUR UNINTERSTED COMPLAINTS DEPARTMENT WHO EARLIER PRETENDED TO SHOW SYMPHATHY, IM CURRENT DRAFTING AN EMAIL TO THE NEWSPAPERS AND POLITICAL PARTIES THAT HAVE POOR BLACK PEOPLE INTEREST AT HEART SOMEBODY NEEDS TO TAKE A STAND AGAINST BULLYS LIKE YOU WHO THINK BLACK LIFE DOES NOT MATTER WE WILL FIGHT THIS UNTIL YOU ****** PAY BACK OUR MONEY---YOU BEHAVING LIKE AN APARTHEID SPONSORED PROPAGANDA MACHINE WHICH IS SOUL PURPOSE WAS TO OPPRESS BLACK PEOPLE AND SUBJECT THEM TO EXTREME POVERTY WITHOUT ANY CARE IN THE WORLD -----PAY BACK OUR MONEY AND STOP *****ING FROM THE DEATH
Edcon
Edcon's reply16 Nov 2018, 17:08
Official
Thank you for bringing this matter to our attention. Our sympathies to you on the loss of your grand mum.
We apologise for the frustrations caused to you with the funeral claim. Kindly note that we will fully investigate this incident as we can see that the credit appears on the account . The claim was declined by our third parties  as the account holder was 87years at the time of the enrollment . Once again we do apologise and will escalate your query to the stores senior manager who will revert with final resolution .
***/GO

Kind regards

The Edgars Customer Experience Team