1 reviews | Active since Oct 2015
Billing and Poor Service
<p>I am been charged for some sms air subscript and mobile content without my knowledge and authorisation, to add to that i dont even get the services. i am ****'ing ****ed of because non of the contact centre stuff are able to assist me. Edcon Group is pathetic and the stuff in your contact centre does not even know the procedures together with the team manager!!!! i cant take this anymore</p>
We have received your concerns and apologise for the inconvenience caused by the matter. kindly be advised that in order for us to be able to query the matter we need your Edgar's account number . A reference number for the complaint logged on your behalf is as follows ***/GO .
Alternatively you may contact them directly
Kindly find the R.M.C.S details below .
Tel: ***/ ***
Email: ***
Kind regards, Customer Experience Team
Call Centre: ***.
We have received your concerns and apologise for the inconvenience caused by the matter. kindly be advised that in order for us to be able to query the matter we need your Edgar's account number . A reference number for the complaint logged on your behalf is as follows ***/GO .
Alternatively you may contact them directly
Kindly find the R.M.C.S details below .
Tel: ***/ ***
Email: ***
Kind regards, Customer Experience Team
Call Centre: ***.
this is my edgards account number ********** ********** 27589.... i have contacted them and i had had no joy. all they do is log cases. this was active on my account from july. Firstly i would like to know who at edgars had given RMCS the authorisation to add anything on my account without my knowledge, they is a breach of data protection and also accessing my account to add other services without my consent..... the team leader at RMCS Tumelo advised me that they change me mobile content because of the sms's and emails edgars sends me and then i have someone from edgars tell me that its for content i receive on my phone like data,etc which i never receive. i want this sorted out or i will be forced to go to trading standards and take this matter up to legal action. i have also spoken to many another customers who are having similar problems and edgars/edcon and RMCS have not doing ***** about it. i want this matter sorted out and compensation provided to me for all the calls and time taken to get this sorted out because this is not any fault of mine, I DIDNOT AUTHORIZE THIS ON MY ACCOUNT AND I DID NOT GIVE ANYONE CONSENT TO ACCESS MY ACCOUNT. this have been a cost to me to call you us and have no enjoy with the under expereinces and under trained employees. worst it been managers who doesnt know simply procedures.
this is my edgards account number ********** ********** 27589.... i have contacted them and i had had no joy. all they do is log cases. this was active on my account from july. Firstly i would like to know who at edgars had given RMCS the authorisation to add anything on my account without my knowledge, they is a breach of data protection and also accessing my account to add other services without my consent..... the team leader at RMCS Tumelo advised me that they change me mobile content because of the sms's and emails edgars sends me and then i have someone from edgars tell me that its for content i receive on my phone like data,etc which i never receive. i want this sorted out or i will be forced to go to trading standards and take this matter up to legal action. i have also spoken to many another customers who are having similar problems and edgars/edcon and RMCS have not doing ***** about it. i want this matter sorted out and compensation provided to me for all the calls and time taken to get this sorted out because this is not any fault of mine, I DIDNOT AUTHORIZE THIS ON MY ACCOUNT AND I DID NOT GIVE ANYONE CONSENT TO ACCESS MY ACCOUNT. this have been a cost to me to call you us and have no enjoy with the under expereinces and under trained employees. worst it been managers who doesnt know simply procedures.