MN
Mirriam N

1 reviews | Active since Jun 2016

17 Jun 2016, 06:47

BILLED FOR SOMETHING I DID NOT SIGN UP FOR

<p>I have an account with Jet and last year (2015) i received a letter from JET telling me that mu insurance policy has been approved to my supprised i had no phone call from anyone selling me isnurance and all of a sudden i had one. I phoned Edcon the next day and the calk centre agent that i spoke to told me that i had agreed to it so i asked them to send me recordings and he told me that i will get them afater 14 days ,so in the mean time i told them to cancel the policy and it was confirmed that they cancelled it.</p> <p>And then on the 13th of April 2016 i received my jet statement showing that i have 5 different insurance policies with Jet i have no clue that i have them to my supprise when i phoned them on the same day i spoke to one of the call centre agent called Zama he told me that my policies were cancelled on the 7th of April and i dont remeber speaking to anyone and he told me that i must wait again for 14 days . I asked them nicely to credit my account even today they still havent done that .. I wrote to hellow Peter and they responded and told me that they will assist ASAP and nobody has came back to me about my account .. I still say Edcon is making money out of people they are so un reliable and i dont trust them anymore . But i am not going to let this one go they will pay me each and every cent they owe me. I demand those recordings.</p> <p> </p>

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Replies (1)
Edcon
Edcon's reply17 Jun 2016, 14:54
Official

Thank you for taking the time to share your concerns with us.

Please be advised your query has been escalated to our accounts management team for further assistance regarding your account.

Your reference number is ********** 637/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.

Kind regards,
Edcon customer experience team,
***