WM
William M
1 reviews | Active since Feb 2014
01 Nov 2015, 15:37
Bernard Brookes, it is too late, TITANIC.
Please advise Mr Bernard Brookes to save stakeholders a lot of time &
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Replies (1)
Edcon's replyOfficial
02 Nov 2015, 16:09Hello jessie james,
Thank you for bringing this matter to our attention. We do apologise for the inconvenience and the overall service experience.
As per investigations, please be advised that you were requested to pay for the repair due to the physical damage detected (sim card holder), as when physical damage is detected the warranty is considered null and void.
As per further investigations, please note that your handset cannot be repaired by the insurance, as you had cancelled your insurance.
Please be advised that your handset is still with finrite as they would like to assist you with the repairs, provided that you reinstate the insurance.
For further information, kindly contact finrite on *** and you will be advised accordingly.
Thank you for your patience.
Kind regards,
Edcon customer experience team
***
Thank you for bringing this matter to our attention. We do apologise for the inconvenience and the overall service experience.
As per investigations, please be advised that you were requested to pay for the repair due to the physical damage detected (sim card holder), as when physical damage is detected the warranty is considered null and void.
As per further investigations, please note that your handset cannot be repaired by the insurance, as you had cancelled your insurance.
Please be advised that your handset is still with finrite as they would like to assist you with the repairs, provided that you reinstate the insurance.
For further information, kindly contact finrite on *** and you will be advised accordingly.
Thank you for your patience.
Kind regards,
Edcon customer experience team
***
Edcon's reply02 Nov 2015, 16:09
Official
Hello jessie james,
Thank you for bringing this matter to our attention. We do apologise for the inconvenience and the overall service experience.
As per investigations, please be advised that you were requested to pay for the repair due to the physical damage detected (sim card holder), as when physical damage is detected the warranty is considered null and void.
As per further investigations, please note that your handset cannot be repaired by the insurance, as you had cancelled your insurance.
Please be advised that your handset is still with finrite as they would like to assist you with the repairs, provided that you reinstate the insurance.
For further information, kindly contact finrite on *** and you will be advised accordingly.
Thank you for your patience.
Kind regards,
Edcon customer experience team
***
Thank you for bringing this matter to our attention. We do apologise for the inconvenience and the overall service experience.
As per investigations, please be advised that you were requested to pay for the repair due to the physical damage detected (sim card holder), as when physical damage is detected the warranty is considered null and void.
As per further investigations, please note that your handset cannot be repaired by the insurance, as you had cancelled your insurance.
Please be advised that your handset is still with finrite as they would like to assist you with the repairs, provided that you reinstate the insurance.
For further information, kindly contact finrite on *** and you will be advised accordingly.
Thank you for your patience.
Kind regards,
Edcon customer experience team
***