Being sent form pillar to post

<p>I submitted my cellphone insurance claim on the 31March 2017 until this day, I have been sent from pillar to post. Every time I phone the call centre , I’m being told the query has been escalated for almost 3 months, this is ridiculous, i regret buying this cellphone and having an account with Edgar’s, of which I’m in a process of closing the account. Since I've had this account, i have NEVER had my queries resolved, until i will eventually give, the service from the call centre agents is even worse because they are clueless and don’t know what they are doing very *********** staff. Every time i phone the call centre the agents tells the Manager will call you back, I’ve never received any call from any of the Managers, this leaves me with no choice but to take the matter to the Ombudsman. I REGRET opening the account with EDCON.</p> <p> </p>