jL
justina L
1 reviews | Active since Jul 2017
19 Oct 2019, 12:40
Being ****** my edcon
Edcon is *****ing from my account by buying airtime and claim I subscribed for it whereas I don't even know the number or use cell c for that matter and now they are telling me they can't refund it. Frustrated Justina
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Replies (1)
Edcon's replyOfficial
19 Oct 2019, 12:49Dear Justina,
Please accept our sincere apologies for any frustrations occurred due t this incident.
Kindly note Edcon is doing business with a company called RMCS and there was an agreement between parties to contact customers and sell their product offering. ( Airtime, data and SMS).
Upon acceptance the monthly subscription fee will be added to customers account.
Therefore your query is referred to RMCS to investigate how the products was enrolled?
In addition cancellation and reversals will be initiated within the next 7 business days.
Here below is a reference number generated for this query:
***/GO
Kind Regards
The Edcon Team
***
Please accept our sincere apologies for any frustrations occurred due t this incident.
Kindly note Edcon is doing business with a company called RMCS and there was an agreement between parties to contact customers and sell their product offering. ( Airtime, data and SMS).
Upon acceptance the monthly subscription fee will be added to customers account.
Therefore your query is referred to RMCS to investigate how the products was enrolled?
In addition cancellation and reversals will be initiated within the next 7 business days.
Here below is a reference number generated for this query:
***/GO
Kind Regards
The Edcon Team
***
Best regards,
Edcon's reply19 Oct 2019, 12:49
Official
Dear Justina,
Please accept our sincere apologies for any frustrations occurred due t this incident.
Kindly note Edcon is doing business with a company called RMCS and there was an agreement between parties to contact customers and sell their product offering. ( Airtime, data and SMS).
Upon acceptance the monthly subscription fee will be added to customers account.
Therefore your query is referred to RMCS to investigate how the products was enrolled?
In addition cancellation and reversals will be initiated within the next 7 business days.
Here below is a reference number generated for this query:
***/GO
Kind Regards
The Edcon Team
***
Please accept our sincere apologies for any frustrations occurred due t this incident.
Kindly note Edcon is doing business with a company called RMCS and there was an agreement between parties to contact customers and sell their product offering. ( Airtime, data and SMS).
Upon acceptance the monthly subscription fee will be added to customers account.
Therefore your query is referred to RMCS to investigate how the products was enrolled?
In addition cancellation and reversals will be initiated within the next 7 business days.
Here below is a reference number generated for this query:
***/GO
Kind Regards
The Edcon Team
***
Best regards,