1 reviews | Active since Apr 2014
Being Cheated out of R3800
In reference to the below, please be advised that you handset has been declared Beyond Economical Repair. This means that your claim has been authorized for a replacement handset to the value of R8000 with an excess fee of R800 applicable.<br> You may proceed to the store with your ID and store card.<br> On behalf of management and staff please accept our sincere apologies for the inconvenience caused.<br> Should you have any queries please don't hesitate to contact the writer hereof.<br> Kind Regards,<br> After receiving the above email, I went to Edgars to find a new phone with R8000.00 which hollard has covered me for. Only to find out that Edgars only keeps phones up to the value of R5000.00 the most meaning I would have to lose out on R3000.00 which I believe no one will be willing to forfeit, plus I would still have to pay an access fee of R800.00 so in total I would have lost R3800.00 to get a phone for R5000.00. I went to CNA and JET who are under the Edcon group and still none of them keep phones of the value of R8000.00. To make matters worse none of Edcon stores can order a phone up to R8000 cause again they do not keep them<br> So I called Hollard this morning (22/12/2015) and after a very l
Thank you for taking the time and addressing your service experience with us. Please accept our sincere apologies for the inconvenience you may have experienced in respect to your overall service experience. It is very important that the customer read the policy document send after 30 days or so of taking up the insurance. We have different covers for cellphone insurance and thus the customer must choose the suitable one for him. We feel that the statement made about being cheated is incorrect and misleading as we always advise customer to go through their policy documents T's and C's and can contact us should they have further queries.
We look forward to being of better service to you in future and trust that the above will be accepted favorably.
If you ever need to speak to us, please call us on ***.
Kind Regards
Customer Experience Team
***
Thank you for taking the time and addressing your service experience with us. Please accept our sincere apologies for the inconvenience you may have experienced in respect to your overall service experience. It is very important that the customer read the policy document send after 30 days or so of taking up the insurance. We have different covers for cellphone insurance and thus the customer must choose the suitable one for him. We feel that the statement made about being cheated is incorrect and misleading as we always advise customer to go through their policy documents T's and C's and can contact us should they have further queries.
We look forward to being of better service to you in future and trust that the above will be accepted favorably.
If you ever need to speak to us, please call us on ***.
Kind Regards
Customer Experience Team
***