JS
Jeremiah S
1 reviews | Active since Mar 2013
21 Feb 2015, 07:55
Being charged for unwanted services
i opened an edgars account, before using it I was shocked to find a bill of close to R300! I was being charged for services I did not want. I called the call center where I was told the charges will be reversed yet I still recieved reminders. I emailed them asking to reverse these charges and close my account as I do not have time for this, the reference number is ***/S.G.N. They responded asking for my ID no. Only to find my reply's kept bouncing back as there mail box is full and cannot accept any more messages. I am still recieving payment reminders.
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Edcon's replyOfficial
23 Feb 2015, 10:11Hello jeremiahs,
Thank you for bringing this matter to our attention, we must apologise for the inconvenience caused to you.We confirm receipt of your concerns regarding your account being enrolled with financial services without your consent and we have referred this to our Accounts team. They will be in touch with you as soon as possible in order to assist further with this matter.
Your reference number is :***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team,
***
Thank you for bringing this matter to our attention, we must apologise for the inconvenience caused to you.We confirm receipt of your concerns regarding your account being enrolled with financial services without your consent and we have referred this to our Accounts team. They will be in touch with you as soon as possible in order to assist further with this matter.
Your reference number is :***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team,
***
Best regards,
Edcon's reply23 Feb 2015, 10:11
Official
Hello jeremiahs,
Thank you for bringing this matter to our attention, we must apologise for the inconvenience caused to you.We confirm receipt of your concerns regarding your account being enrolled with financial services without your consent and we have referred this to our Accounts team. They will be in touch with you as soon as possible in order to assist further with this matter.
Your reference number is :***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team,
***
Thank you for bringing this matter to our attention, we must apologise for the inconvenience caused to you.We confirm receipt of your concerns regarding your account being enrolled with financial services without your consent and we have referred this to our Accounts team. They will be in touch with you as soon as possible in order to assist further with this matter.
Your reference number is :***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team,
***
Best regards,