BEING BILLED FOR INSURANCES I DID-INT SIGN UP TO
Good day,<br> <br> I have account with JET and last year ,i cant remember the month and date i received a letter from Jet telling me that my insurance policy has been approved ,then i phoned them the next day and the agent i spoke to told me that i agreed to the policy so i asked the agent to send me the recordings and i was told that i will get them after 14 days ,in the mean time i told them to cancel the policy because i did not sign up for it he told me that it was canceled.<br> <br> A year later ,today i received my jet statement and on my statement its showing that i have 5 different insurance policies with JET that i do not have a clue about and to my surprise when i phoned again today 13-04-2016 and i spoke to agent Zama Madlanga and he told me that my policies were cancelled on the 7th of April and i do not remember speaking to any agent on the 7th and cancelling ,how can i cancel something that i didn't even sign up for? And again Zama told me that i will get a report after 14 days .<br> <br> Edcon make money out of ******** people ,i haven't paid them in the last three months because i want them to credit my account with all these insurances .I am going to settle my account and close it.
We have received your concerns and apologise for the inconvenience caused by the matter. Kindly be advised that indeed the policies were cancelled as per our system records. Kindly find the direct accounts team details below for further clarity. A reference number for the complaint logged on your behalf is as follows.
***/GO
Tel: *** or ***Edgars.
Tel: ***Jet
Email: ***: Johannesburg
Email: ***: Cape Town / Durban
Tel: ***
Kind regards,
Customer Experience Team
Call Centre: ***.
We have received your concerns and apologise for the inconvenience caused by the matter. Kindly be advised that indeed the policies were cancelled as per our system records. Kindly find the direct accounts team details below for further clarity. A reference number for the complaint logged on your behalf is as follows.
***/GO
Tel: *** or ***Edgars.
Tel: ***Jet
Email: ***: Johannesburg
Email: ***: Cape Town / Durban
Tel: ***
Kind regards,
Customer Experience Team
Call Centre: ***.
